Return & Refund Policy
Returns
Live Plants
- Due to the perishable nature of live plants, we do not accept returns on live plants
- If your plant arrives dead, damaged, or in poor condition, please do not return it. Instead, contact us according to the requirements of our Live Arrival Guarantee so our team can review the issue.
- Please note that snails, snail eggs, algae, duckweed, or other possible hitchhikers on plants are not considered a reason for return
Dry Goods Returns
- We accept returns of eligible unused and unopened dry goods
- Please contact us before returning an item. Do not send a return without first contacting our team
- The customer is responsible for return shipping costs
- Returned items must be received and inspected before a credit is issued. Items that have been opened, used, damaged after delivery, or are otherwise returned in a condition that prevents resale may not be eligible for a credit.
- Customers are responsible for securely packaging approved returns and following any return instructions provided by our team.
Refunds
Approved Return Refunds
Once an eligible return has been received, we will inspect the item to confirm that it meets the requirements of our Return Policy.
If the return is approved, the applicable refund will be issued as a store credit. Shipping charges and return shipping costs are not included in the credit.
Store credit is final once issued.
Once a refund, adjustment, or other resolution has been issued as store credit, it cannot be converted back to the original payment method, whether the credit has been used or remains unused.
Store credit may be applied toward an eligible current order or saved on the customer's account for a future purchase.
Original Shipping Costs
Original shipping charges are nonrefundable once an order has shipped.
If an order qualified for free or discounted shipping and an item is later returned, the actual shipping costs associated with fulfilling the original order may be deducted from the refund where permitted by applicable law.